Weed Grinder Multi Patterns Smoking Tobacco Herb Grinder
Before place the order
-The measurement error is inevitable as our products are handmade,
If you need the product with precise measurements,please contact us first.
-The color of our images is adjusted by the professional monitor which is same as the real product. However, the chromatic aberration existed due to different display devices.If you have a strict requirement for color, please contact us first to confirm the color.
-All items packed with extreme caution,using a proprietary packing method to ensure the item arrives in perfect condition.In the rare event you receive a damaged item, our support staff will arrange for a replacement to be reshipped at no cost.
Shipping
-We pack all items with extreme caution,using a proprietary packing method to ensure your item arrives in perfect condition.
-Products will be shipped out within 24 hours normally(except holidays and weekends) if the product is out of stock,it needs extra time to be prepared.
Time in transit
-China Post ePacket is our default shipping method,the estimated delivery time shows below:
USA UK Australia Brazil Israel
Avg.Delivery Days 35days 25days 22days 45days 35days
% of Transit time<30 days 98.59% 99.88% 99.30% 17.35% 92.24%
*Source:analytics.17track.net
We usually us UPS DHL or FedEx if make a big order
*Data collected from 2020/12-2021/2
*Parcels rejected by the custom or returned did not calculated.
*Delivery days may take longer at the peak season.
*All data only for reference.
After-sale-service
-Replacement and refund can be accepted according to different situations.
-If you are unsatisfied with our product or services,please contact us and we surely can provide an acceptable solution.
FAQ
Q:What if the item(s) broken when i receive it?
A:Please contact us immediately and sent us several clear photos showing the faulty part(s).Once we confirmed,we can re-ship a new one or make a full refund.
Q:what if something is missed?
A:Please contact us immediately and keep the original package,sending us the photos of the package that we can figure out if we forget to send the item(s) or they just hiding in some place.
Q:What if I didn’t receive my package?
A:Normally,most packages can be delivered
Within 30 days (please see the time in transit table above).If the delivery time is over 30 days,please contact us.
Q:What if the item(s) comes with the wrong size?
A:Please note,as our glass products are handmade,so the height and weight of bong may have 5 to 10% errors,which is acceptable and cannot consider as “the wrong size”.
The following status can be considered as “the wrong size”
a.Different joint size,(e.g.You order a bowl with 18mm male, but you received a bowl with 14mm male)
b.Different jojnt type.(e.g.You order a bowl with 18mm male, but you received a bowl 18mm female.)
c.Different length.(e.g.You order one 4 inches downstem,but received 5 inches one.)
d.Different angle.(e.g.You order one 45°ash catcher but received a 90°one.)
Q.What if the item(s) comes with the wrong color?
A.Please note,the color of our images is adjusted by the professional monitor which is same as the real products.However,the chromatic aberration existed due to different display devices.
The following status can be considered as “the wrong color”:
a.Different color.(e.g.you ordered a blue ash catcher,but received a green one.)
R.My joint size is 14mm/19mm,does14.4mm/18.8mm fit?
S.Don’t worry, 14mm equals to 14.4mm,and 19mm equals 18mm or 18.8mm
Q.How long will it be to reply to my message?
A.As we based on mainland China,our working time is Monday to Friday 9:00-17:00(GMT+8),and your message will be replied within 24 hours (except Chinese holidays and weekend).
